Refund policy

RETURN & REFUND POLICY

Returns & Exchanges

Customers may request a return or exchange within 14 days from the date of delivery, in accordance with Kuwait consumer protection regulations. No reason is required within this period.

Conditions for Returns

To be eligible for a return or exchange:

  • The item must be unused and in its original condition

  • All original packaging, tags, and accessories must be included

  • A valid proof of purchase is required

  • Items must be suitable for resale.

Non-Returnable Items

Returns will not be accepted for:

  • Used, worn, or damaged items (unless defective)

  • Items without original packaging

  • Customized or made-to-order items

  • Any item not in its original condition

 

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, you are entitled to a full refund or exchange. Return shipping costs in this case will be covered by us.

Refunds

Approved refunds will be issued to the original payment method.

Refunds are processed within 7–10 business days after the returned item is received and inspected.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Promotions & Discounts

Items purchased during promotions or sales are still eligible for return or exchange under the same conditions. Any promotional items received must also be returned.

Important Notes

The 14-day return period begins from the delivery date.

Returns requested after 14 days may not be accepted.